Policies
 

No-Shows & Late Cancellations

I hope all our clients appreciate that our time, like yours, is valuable. We are often unable to fill missed appointments and late cancellations at short notice.

Can we please remind people to give us at least 72 hours notice if you wish to cancel your appointment…

Clients cancelling with less than 72 hours before their scheduled appointment will be required to pay 20% of the appointment fee (and no shows will be required to pay 100%)

If you can not make your appointment, you can message us on Facebook, Instagram, WhatsApp out of hours, you do not have to wait until the salon is open to cancel.

We reserve the right to decline requests from clients who have missed multiple appointments.

Rescheduling

If you are unable to attend your appointment please notify us as soon as you can (more than 72 hours in advance), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book.  We will do our best to re-schedule you in at our next availability.

Re-do policy

If there are any issues with your service, you will have 7 days after your original appointment to contact me. Within the 7 day period, services can be corrected free of charge. The redo policy does not cover a change in colour or style initially requested during consultation. We will not be responsible nor offer a redo for Hair that has been done outside of the salon. Refunds are not issued on salon services.

​​Personal Belongings

We will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you.

While we will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution to protect your clothing from colour but we would advise you to wear something appropriate to avoid disappointment. High neck lines and collars are best avoided. We highly recommend not to wear expensive clothing whilst having your hair coloured.

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